Payment, Refund and Shipping Policy
Registration and Account Security
1. To register with Awesome Kitchen Online Store, you must be over sixteen (16) years of age, or with your parents permission.
2. Customers are required to register before purchasing any of our goods and services through this website. During the registration: –
3. You must submit the right, complete, accurate, and up to date registration information.
4. You must safeguard your username and password;
5. You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you.
6. Customer must inform Awesome Kitchen Customer assistance (Whatsapp) immediately of any changes to the information that you provided so that we can communicate with you effectively.
Shipping Charges
A) Free delivery service
Klang Valley
Purchase above RM 150 entitled for Free Delivery
Selangor (Out of Klang Valley & 30km above from Kelana Jaya)
Purchase above RM 250 entitled for Free Delivery
Outstation (West Malaysia)
Purchase above RM 350 entitled for Free Delivery
B) Delivery Charge:
Klang Valley:
Flat rate of RM 15.00 delivery fee within Klang Valley (Purchase below RM 150)
Selangor (Out of Klang Valley and 30km above from Kelana Jaya) e.g. Port Klang, Bangi, Rawang, Banting, Dengkil, Semenyih, Cyberjaya & Putrajaya... etc
Flat rate of RM 20.00 delivery fee if purchase below RM 250.
Outstation: West Malaysia (Please check the coverage area with us)
Flat rate of RM30.00 delivery fee if purchase below RM 350.
East Malaysia: No Coverage
Delivery Duration
a) Deliver lead time for order to arrive (after processing and packing) is as follow:-
• Klang Valley: 4 to 5 working days
• Out of Klang Valley & outstation: 5 to 6 working days
• Sabah & Sarawak: No coverage
b) We will notify you if any of the products running out of stock and usually it will restock with in 2 to 3 days. Will keep customers up to date.
c) Usually we will whatsapp or call customers to double confirm the delivery time, make sure someone to receive the goods.
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Refund Policy
Thanks for shopping at Awesome Kitchen.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have [5] calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we received your item or proof with photos, we will inspect it and we will notify you within 2 working days on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your bank account, e-wallet or credit card (the same credit card that you used). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Contact Us
Awesome Kitchen 003137033-H
F-2-3, Kelana Parklane Commercial Hub, Jalan SS7/26, Kelana Jaya, 47301 Petaling Jaya, Selangor.
email: awesomekitchen88@gmail.com
Contact: +603 7887 9638 / +601110822770 (Whatsapp / whatsapp call)
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